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Ordered face masks and hat with shield in April. Items not received by July and tracking information provided not helpful. Was told to wait "just a little longer" and items were delivered within a week. Very suspicious that the order arrived quickly only after I complained. I ordered clothing prior to this and returned it because it was cheap, small and not like the photo. Most of my refund was denied because they items had "been worn"... NOT! Will never orderf rom this company again. Beware!
Sharon A.'s review of Rosegal earned 12 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Sharon，
Thank you for your review.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
We at ROSEGALoffer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.rosegal.com/shipping/
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service