Shannan V.

I would like to see more angles and the inside of the unit.

I would love to give a critique of #renttherunway #RTR I have recently had the worst experience. See, I used to use them regularly (pre pandemic) then I canceled my membership and figured I would go back at a later time when I was able go someplace. Well, it's my birthday month so I thought it would be a good time to come back... well, I was wrong! I signed up for the "special" membership pricing for 2 months. I ordered my 4 pieces and promptly tried them on and decided that 3 didn't work for me. I sent the 3 dresses back within 1 week (The 3 items were received by RTR, because I wouldn't have been able to exchange them) and I was then able to order replacement items. I ordered 3 items to replace the 3 I sent back, and RTR SENT ME 4 items. Now #RTR wants to charge me a LATE FEE for the 4th item... After all this. RTR sends me a birthday coupon for 30% off to purchase an item... okay, I'll purchase one of the dresses I currently have to off-set the one dress that is "late". RENT THE RUNWAY still wants to charge me a late fee and NOT HONOR THE BIRTHDAY DISCOUNT THEY OFFERED on the item I purchased. AND after exchanging emails, #renttherunway was rude, not accommodating or understanding. I placed a phone call to them today asking that they consider applying the discount coupon so I can keep the dress I purchased. One of #renttherunway stylist put me on hold for 10 minutes. I had to call back. When I did call #RTR back, they told me NOT to return the dress I paid full price for because it is FINAL SALE... REALLY? NOW to top it ALL OFF, I just received an EMAIL CANCELING MY MEMBERSHIP OF WHICH I HAVE NOT RECEIVED A REFUND FOR THE 2ND MONTH. I am extremely disappointed in their Customer Service... or the lack there of. I will do my best to challenge their tactics but telling my story to any potential NEW CUSTOMERS and letting EVERYONE KNOW that #RentTheRunway is NOT A GOOD EXERIENCE. I WILL NOT SUGGEST THEM TO ANYONE!