Shai R.’s Reviews of Adore Me & more

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Lingerie

7/5/16

I bought a bra and underware set, and it was what I thought was pretty decent. I couldn't wait to put it on. Well only after 3 separate time of wearing it it started to come apart from improper seems. Frustrated I email the company stating the issue and they said there was nothing they could help me with because I have worn the product and that maybe I purchased the wrong size. When knowing i read their sizing chart, and knowing my measurments I was sure it was the right size. Let alone it felt great. Don't get me wrong it did, but they expect you to pay 40-50 dollars for cheap material. Not to mention the 40 dollars that is taken from your account every month without notice. By the time I did notice I already raked up 120 dollars. That I can't get a refund on. That's ridiculous. So I did what anyone would do and used the money towards more things from there site for family members. Well see how that goes.

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Adore M. – Adore Me Rep Over a year old

Hi Shai,

Thank you for your review.

This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize deeply for any inconvenience the sizing of this item may have caused. We assure you that we will look into this matter as soon as possible.

We are very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions.

http://www.adoreme.com/terms-conditions

Please send an email at claims@adoreme.com detailing the claim, the email address associated with your Adore Me account, the amount you would like refunded and a brief description and request a refund within our 30 day timeframe. Your case will be reviewed by an agent, and they will get back to you within 30 days.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me