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Sergey V.

Contributor Level

Total Points
80

1 Review by Sergey

  • Newegg

5/18/18

NewEgg didn't want refund money to my PayPal Account.

I made purchased on eBay store NewEgg May 16,2018. In some hours I received email from *******@newegg.com - Newegg - Order Cancellation Verification Issue
I check eBay and PayPal - eBay order still not cancelled and PayPal still not refunded.
I called NewEgg - they answered that money was refunded to my PayPal. But it's lie.
I called eBay and after PayPal. They told me that if seller cancelled purchased he should refund money right now and cancel eBay purchase of course.

After I called NewEgg again - no help. Only in some hours I received on eBay case closing purchase. But I can accept it because of eBay notice: You should only accept the cancellation request if you haven't paid yet or you've already received your refund from the seller. If you haven't received your refund.

I called PayPal again they told me that I should open PayPal dispute to resolve this problem.

Absolutely inadequate shop. Waste money and time. Didn't want refund money to my PayPal Account.

Tip for consumers:
Waste money and time

Service
Value
Shipping
Returns
Quality
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Newegg S. – Newegg Rep

Hello there Sergey,

I am sorry to hear this however refunds can take 3-5 business days for the refund to return to the original payment method. Business days is Monday-Friday not including the weekend or holidays. Please allow 3-5 business days for the refund. If you do require further assistance then please let me know.

Thank you,
Nicholas [Newegg Support]

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