Scott M.

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1 Review by Scott


They send packages under $1000 without signature. USPS lost my package. Provident customer service started a claim for me and then closed the claim and refused to refund or replace. I then got a letter from USPS stating that they had indeed lost the package which I forwarded to Provident claims. They said their insurance underwriter still denied the claim. Horrible company to deal with. They never offered any help or suggestions. It's like once they get your money they don't care. Beware if your package is lost or damaged they will help you at their own discretion. Save your money and go with someone that actually insures their packages and uses delivery signatures.

Tip for consumers:
Make sure they ship with a signature. Don't order from them, if they lose your package they will try not to pay you back.

Products used:
10 oz Silver bars

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