Scott K.

I purchased a pair of antique cast iron fireplace andirons from Antique Associates at West Townsend. They were purchased for a client after seeing them on their website. After purchasing them, they were shipped direct to my client's home. We were shocked to see that the andirons were thrown in a box full of packaging scraps, chunks of foam, paper and packing peanuts. Both CAST IRON feet were snapped in two. After calling Antique Associates and letting them know what happened, I also contacted PayPal as the transaction was paid through them. This set the owner off and she started making claims that I was a bully - even though I had done nothing wrong but present the facts and started the claim process. Long story short, she made it impossible to file a claim, she was unwilling to refund any money or pay for repairs and was aggressive, rude and unprofessional. I would not suggest shopping on their website or ordering antiques to be shipped. I'm out of the money and only have two broken andirons to show for it. Their only resolution was for me to pay to ship them back and lose money on the sale. Antique Associates takes no responsibility for their negligent practices.

I accidentally ordered the wrong door alarm sensor so I reached out as soon as I could about the error. They sent a replacement before I even shipped mine back. I like the trust and the understanding. The door alarm system was exactly what we needed and the price was not that bad considering what it does!