I bought "Item Name: Apple AirPods pro with Wireless Charging Case | Wireless Earphone Bluetooth Headphone for iPhone iPad MacBook iPod Apple Watch Factory stocked goods, with Order Number: *******9023614" from Lazada online store.
After receiving the product, I realized that the product is fake with serial number different on both pack and device and device totally malfunctioning worst than a local made blutooth headphones. Contacted the customer support and below is the response after 1 week...
"We are very sorry to inform you that we are unable to process the request. We are only accepting return for counterfeit if the item was purchase via Lazmall.
"We have checked the product description and it was stated that this item is OEM ( Original Equipment Manufacturer) hence, the item is not authentic. We hope this clarifies. Our sincerest apologies for the trouble this has caused you. Thank you for your patience and understanding"
This OEM they mention in a small font which dosent grab your attention. Bunch of fake guys operating this store. Just avoid buying from Lazada.