If like me you believe for a moment the 5 star reviews on here, then like me you need your head testing. I think staff must have written them. It's all good until your chair arrives with the wrong part and you cannot call or email only use an online form. Suspicious much? Eventually after repeated attempts someone got back to me but it went from bad to worse when they sent wrong replacement part. All the while rude tone and no apology. Weeks have passed. I'm losing the will to live. Avoid, not worth the stress.