Sarah B.

I ended up taking to Twitter to try and find help after googling to no end for company customer service.

I was locked out of my account, which is used for professional purposes and was hoping I could simply have the password reset sent to an alternative email because the spam filter was extremely strong. I get it, not Canva's fault that I've got a fortress inbox. BUT, I could only get a response between 2-4am irrespective of when I reached out and always with at least 24 hours in between replies, until they just stop responding all together.

I sent a detailed message explaining everything I had tried and asked if they could just try an alternate address, I would do whatever they needed for me to verify this was the appropriate account owner. I got a response (again in the dead of night) saying they'd resent the password reset email to the same account I'd already tried resetting it with 100+ times. I've followed up repeatedly and gotten literally nothing back.

At my wits end and feel like I'm just screaming into the void. The quality of the platform doesn't matter any longer because I can't risk tying my business to a company with ZERO customer service. There are too man risks, like now, where I'm locked out and lose access to branding material