I ordered a flower arrangement for my newborn nephew. I asked my sister in law to send me a picture of them. They looked nothing like what was described on their website. The flowers were delivered completely wilted, thrown hap hazardly into the vase and were super cheap (looked like someone threw two $3.99 bouquets from Trader Joes into a vase). The balloon I ordered was missing as well. I am so horribly embarrassed.