What a joke this company is. They keep sending out canned messages. I told them exactly what room I was in, and where exactly the item was left. Even before the room had a chance to be cleaned. Either they are morans, or the hotel staff maids are thiefs. Won't be staying at the Marriott's ever again as long as they use this service. Should have known this site has a 2.2 rating. And been turned in to the BBB...