I ordered a ring from Zoara and they promised that i will get it in 10 days. They couldn't delivery it on time because they screw up (they gave me excuses till the end that they will deliver it. I have to buy a new ring for my engagement on the spot). So i have to cancel it. And asked for refund. I did get my refund back but they took out $130 out of it. Saying they are US company and their is rate difference now. Really disappointed... really wouldn't recommend this to any one..
Hello Sam,
We did refund your transaction in full. While you claim additional fees were charged, we have not charged any fees at all. They may be international transaction fees, but those of course are something that we have no knowledge of or control over.
We're sorry that we were unable to complete your order but of course would welcome you back in the future.