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Sami N.

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Experience: Clothing & Fashion, Shopping

Member since July 2019

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1 Review by Sami

7/20/19
I've never once, in my life, left a negative review for customer service. "Be patient, they're trying their best," I tell myself. "They have a difficult job, don't make it harder for them," I say. Well today that unending patience ran out thanks to the kind folks at Rosegal.

I can say beyond the shadow of a doubt that attempting to carry on what was supposed to be a simple conversation with the Rosegal team has proven to be the worst experience I've ever had in customer service.

What could have been a brief and inconsequential exchange of information- "Actually, could I get that in a different color?" "Sure thing, no problem!" was instead a Sisyphean effort of receiving miscommunications on Rosegal's end, me steering the conversation towards productivity, and them outright refusing to be of any kind of feasible help.

In response to a simple request, I was ignored, I received a litany of automatically generated responses that couldn't possibly be of any real assistance, and when they did bother to respond to me, they were inattentive, duplicitous, and uncompromising. I may be wrong, and I know I'm not, but I don't think it should take what is by my count 40 discreet exchanges over almost a month to settle a matter this simple.

And if the blatant disregard for customer satisfaction or even just productive conversation weren't enough, Rosegal decided to add insult to injury. For all my efforts, for all the the grief they caused, they mustered up the kindness in their hearts to offer me 57 whole Rosegal points to be applied to my account. And for those unaware of the Rosegal economy's exchange rate, 57 RGP equates to $1.14. A single United States dollar. And fourteen American cents. When I informed them that this is in fact an insult to me as a consumer and person in general, they let me know that the offer could be taken or left, thank you and goodbye, can't wait to see you later at Rosegal.com.

Rosegal either doesn't care about its customers, or their sheer ineptitude prevents them from conducting what even the most generous could call a respectable business. I caution anyone against giving Rosegal a single dime, unless you possess deep within you the desire to verbally wrestle with a rep whose unabashed apathy rivals only that of the incessant customer service AI. You'd be better spent throwing your money down into a dark, uncaring, bottomless pit that also had the ability to punch you in the boob.

Thanks again! See you later at Rosegal.com!
rosegalr
rosegal r. – Rosegal Rep
Dear Sami N,
Thank you for your comment.
We sincerely apologize for the stock issue.
Rosegal items have varing processing times based on warehouse location and stock availability.Each item has it‘s processing time displayed on the web page.
We will improve our service in the near future.
Our team has reviewed your issue and offered you a solution in the ticket. Could you please answer us ?
Thanks for your understanding.
Many thanks,
Rosegal Customer Service

Sami Has Earned 8 Votes

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