Samantha M.’s Reviews of Adore Me & more

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Lingerie

2/9/17

I placed an order a couple of days ago and my items haven't shipped out yet. I also upgraded my shipping to 3 day ground which should've been here by now. I've tried contacting them via email and phone call and no responses. The live chat doesn't even work on the site. I'm really disappointed with my purchase.

* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Adore M. – Adore Me Rep Over a year old

Hello Samantha,

Thank you for your review!

We are deeply sorry to hear you had such an unpleasant experience with your order and the customer service received.

We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.

We were able to look into your account and we are very sorry to see that your order has been processing for a long period of time. Orders usually ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
We deeply regret the bad experience this has caused you and rest assured that we are constantly trying to find new ways of improving both our shipping methods and the quality of the customer service provided.

Unfortunately, we recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.

Furthermore, we are very happy to see that you have been in contact with our customer relationship specialists and you were provided a resolution for this unfortunate situation, including a refund for the expedited shipping fee paid.

We appreciate your patience and understanding in this matter.

Best wishes,
Adore Me
help@adoreme.com