Samantha B.

I ordered my son's shoes on June 26th (Monday) only choice for "shipping" was 2 days at 9.99 so of course that's what I did. Didn't receive the shoes until July 6th, 9 days! Then when they came in, we tried them on and they were the wrong size I immediately called and emailed customer service about exchanging them. Also complained about the false advertisement of two days shipping being charged for it and having to wait 9days. I was assured some adjustment would be made possibly a credit or refund but conveniently the manager wasn't in so I would have to await a call back!
There was a 4 day turnaround period for someone to respond/approve my email with pictures of the shoes and request for exchange and send me the return address label. I returned them in the 11th, never got an email stating that they receive them back nothing!
Today another 10 days later, i got an email that my shoes has shipped and would arrive by Monday!

They are taking 10.00 and not holding up their end of the 2day shipping! It's not like this is being handmade they are shoes being pulled off of a shelf!
Complete and udder bullcrap!

When I called today to confirm the shoes us shipped and inquired about the 2day shipping and my previous phone call again conveniently there was no notes or anything in the system about that conversation even though j had the ladys name and date and time of our call!

Poor customer service