I received the shoes on April 3rd, and they seemed to work fine. I was away traveling for some time and when I got back the shoes weren't working. I tried to charge them and only one shoe charged. I emailed the company to let them know they weren't working on the 17th. (Still technically within 14 days). The next day they told me I had to submit a return request online with photos (they didn't not tell me at this point that I'd missed their 14 day window for accepting returns.) I ordered a different pair because we needed them for my daughter's party. Then after I had jumped through all their hoops submitting for the return, they denied it by saying it was not within the 14 day return submission period. When I further explained that the shoes were defective and never worn, they still denied the return. Honestly, I so sincerely regret buying that second pair of shoes. Worst customer service EVER!