Salem C.

It feels like you're being rushed as others have said, basically if you're suicidal they'll answer you quickly anything else is awhile. And beyond that it's the same conversation every time and they have went the route of rehearsed and scripted to get through people rather than actually talking to and connecting to people in crisis situations. If you're not actively about to end your life you're sent pre-written scripts until they can get rid of you. I'm sure the volunteers really do care and probably hate how it's set up, but the actual whole system side itself does not care about those at risk.

Last time I was in crisis I tried the Trevor Project chat online and it was AMAZING. They talked to me like a human being and were actually able to help me and I never felt rushed, so it's awesome to know there's a chat option that's actually helpful as calls give me anxiety at the best of times let alone if I'm in a low place. I'm queer so Trevor Project is also good in that area but honestly if you're doing awful and need someone I'd recommend staying clear of Crisis Text Line.