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Crystal Villas, Unit B06 in Destin, Fl. I am not exaggerating when I state that this was the worst, most disgusting place I have ever stayed. The complete list of issues is too lengthy, but to name a few: Moldy bathroom tile, dirty, stained toilet bowls, set mouse traps in the kitchen closet, ripped furniture, ripped and broken screen doors, rusty kitchen appliances, and large clumps of dust hanging from the bedroom ceiling. We attempted to get moved to a new location, unsuccessfully. Therefore, we ended our vacation early and drove 12 hours home rather than stay another night in this horrendous, disgusting condo unit. To top it off, we have received NO word from Vacasa after many phone calls and email attempts to rectify the situation. Our entire experience with Vacasa from start to finish has been completely abismal. I cannot recommend strongly enough avoiding at all costs any Vacasa vacation rental.
Ryan H.'s review of Vacasa earned 3 Very Helpful votes
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Hello, Ryan. Thank you for your review. We are extremely disappointed to hear this was your experience, as this is not the high standard of guests satisfaction and cleanliness that we hold ourselves to. We apologize that we were not able to find different accommodations for you. We have added additional staff to better assist our guests as quickly and efficiently as possible. We hope that you will allow us another chance to impress you in the future!