RUSSELL S.

We had a potential bride try and force us to change our policies by leaving us false reviews. The Knot knowing this allowed the review to remain despite proving portion of the review were factually inaccurate. The only person at The Knot in charge of reviews is Lindsay. She has no check and balance and there is no escalation process. Don't bother becoming a paid customer, they don't care about you.

We had a potential bride try and force us to change our policies by leaving us false reviews. The Knot knowing this allowed the review to remain despite proving portion of the review were factually inaccurate. The only person at The Knot in charge of reviews is Lindsay. She has no check and balance and there is no escalation process. Don't bother becoming a paid customer, they don't care about you.