Rui C.

We bought several pieces of furniture, with a promised delivery in October. They postponed delivery date multiple times, without any explanation. The items appear to be ready since November but they won't deliver or give any explanations. The delivery company they outsource to, Ryder, won't provide any answers and have a messed up system that shows one of the items we paid for as cancelled (it shows as active and at the delivery center in the Pottery Barn site. Have called multiple times, escalated over chat, no one will help. We love the furniture, but the service is really disappointing, we pay a premium for the quality but cannot get it delivered.