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Rudy M.

Surrey, Canada

Contributor Level

Total Points
260

2 Reviews by Rudy

  • Airalo

12/21/22

I bought a 2 GB eSim card from Airalo for my trip to Las Vegas. After completing all their instructions for installation and from customer support (card details shows active in Airalo app) I have been ducking into Las Vegas Hotel Casinos to be able to use WiFi for internet access and Google Maps to find destinations in and around Las Vegas all day and night long. Customer support which is non-existent suggested that I should uninstall and re-use it later another time when I'm in USA again which is contradictory to their installation instructions. I just want a credit back to my credit card.
I also was charged 3 days roaming fees from my primary network card operator Fido when I got back home to Canada. I managed to get one roaming day waived because of the Airalo esim card but still have to pay $24 plus tax.
So the way to get money back from Airalo is to knock it off with all the niceties (please and thank you's). I basically said every
F-bomb and f-word in the book to their chat support.
I said to go bleep this and go bleep that. I swore like a banshee and was very persistent in my swearing. Not only did I get my credit card refunded but Airalo also gave me $10.45 in airtime money...which I will never use. Do not waste your money and time on this product. Shop somewhere else. I hope this helps you all get your money back from Airalo. It worked for me. Thank you

Tip for consumers:
Just make to swear like a banshee with airalo chat support. Please and thank does not work.

Products used:
I didn't. I was charged roaming fees from my primary sim card operator.

  • Swappa

2/12/22
Verified purchase

Samsung Z Flip 5G Refurbished Phone

I purchased a Samsung Z Flip 5G phone over a year ago from a seller from Tuscon, Arizona.
Although the phone came in a bright shiny new box and cellophane wrap around the hone and phone screen and was supposed to be new.
This phone has crapped out after about a year with a big black blob on the touch screen which makes the phone not usable.
Repairs to the phone are the same price as buying a new one.
Furthermore, since this is a US product, where I live in Canada, Samsung Canada will not cover the phone's warranty I would have to have the warranty covered in USA.
However, this refurbished phone which i bought on Swappa advertised as new became inoperable one month after the warranty had expired.
If you live in Canada I would avoid this Swappa website and buy in Canada.
All Swappa sells is refurbished junk posed as brand new which will eventually break down and you will lose your money.
Buyer beware! Avoid this Swappa Website Canada!

Tip for consumers:
Avoid this website. They sell refurbished phones as new.

Products used:
Samsung phone

Service
Value
Shipping
Returns
Quality

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