Purchased only a tv and no sideline paid all of 203$ to them tv only costed 369 so we paid 203.94 off they still say we owe 266 how in the world do we owe that much still dosent add up especially after the first tv got damaged in shipping n we sent it back n started over with 400 $ credit n they also owe us 38 back on our credit card from that cus we paid 105 of our owe money cuz credit was only 400 n it came to 505. They only rembersed 67 of the 105 back. Call n call n they do nothing n don't understand a thing
Hi there,
Thank you for your review.
We would like to explain how the membership works. The VIP membership is only one of two option offered to customers upon checkout with their first order. Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchase.
VIP members who do not shop or skip by the 6th day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the 6th day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: http://www.adoreme.com/charges, within 30 days of the charge.
Upon further investigation, we could find that you have an account under this email: nicponmonica@yahoo.com and we can confirm that the you were unsubscribed from the VIP membership by one of our customer care representatives on 7. 07. 2016. Moreover, you has been refunded for the charge and the amount will be back on your card in 3 business days.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me