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Roxi O.

1
Level 1 Contributor

Contributor Level

Total Points
300

2 Reviews by Roxi

  • Zenni Optical

2/21/21

Update: in response to the passive aggressive response from the company below, I've added this information, plus a photo of my reciept:

I paid $8.99 extra for a lense upgrade, I have it on the receipt despite what the representative is saying below in the reply. (Even though it does not mention it in the receipt description, when you choose to upgrade the lenses, I'm almost 100% sure it mentioned that they are higher in scratch resistance when you are adding it to your cart in the checkout.)

In addition, I first reported this issue within 3 months of owning the glasses (reported in Oct, glasses were purchased at the end of July). What type of product is only warrantied for 30 days? A poorly made one. Buyer beware!

Original Review:

Zenni used to be a decent brand. My latest pair lasted less than 9 months. Their customer support stopped responding to me as I was trying to get help, and even though I paid extra for anti scratch lenses, they got a huge scratch down the center of the lense with minimal use.

Then, several months later, they slipped off the kitchen table and the whole temple arm snapped off. Mind you, I'm a very careful person and my other two pairs of Zenni's from 2 years ago are still in tact.

I had to report Zenni to the Better Business Bureau, since no one from customer service was responding, and all they offered me was half off the same poorly made glasses.

I will not be purchasing Zenni glasses again.

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Jeff H. – Zenni Optical Rep

Thank you for posting your review. We were sorry to learn that there is a scratch on one of your lenses and that a temple arm came off of your frame. Consequently, we apologize for any dissatisfaction you experienced as a result. As explained in our response to your Better Business Bureau complaint, we are dismayed to read your statement that you paid for scratch protection on your glasses, because, as our customer service representative advised when you contacted us about this matter and made the same statement, on October 25,2020, we do not charge for anti-scratch coating; all our lenses come with a free anti-scratch coating. However, this coating is not 100 percent scratch-proof; rather, it helps to prevent minor scratches that can easily happen to a regular lens. We also want to confirm that the lens you selected for these glasses, the 1.59 pure polycarbonate lens, is more impact-resistant but not as scratch-resistant as other lenses, such as the 1.50 polycarbonate-composite lens you selected for the glasses on your two previous orders. Nevertheless, insofar as you contacted us about these matters well outside the warranty period for this order, neither a refund nor a free replacement of the glasses or frame were available options. Therefore, we advised in our Better Business Bureau response that you may purchase a replacement frame on our website at half price. Short of purchasing a new pair of glasses, that is the only option and we are sorry to learn that you are unhappy with it. We are also sorry that you have decided not to shop at Zenni again, but we wish you the best and hope you will be happy wherever you choose to purchase eyeglasses in the future.

  • FlexJobs

6/27/15

This site appears to be a well designed, legitimate job site. Unfortunately, from the responses I received (none), I question its legitimacy.**Note: I received extensive correspondence from the FJ staff asking me to not question its' legitimacy, but after 5 months of service, and not a single reply, I still do. It IS, however, risk free to try the service, as the company WILL refund you if you are dissatisfied and contact them.** It's (still) my suspicion that FJ is a space for by-law required external HR posts where the positions are already filled by internal promotions or existing employees. My experience with FJ: I have 8 years of experience in digital marketing at a Director level, and couldn't even get an interview or consideration for the most entry level positions (which I tested applying to - after applying to many roles in my experience tier and receiving zero responses). I tried FlexJobs on 4 different occasions (4 months of paid subscription), and never received a single nod or interview for ANY position. Amazing.

**Follow up: Flexjobs reached out to me with good customer service and refunded my paid months. They also gave me a free month of subscription. Sadly, my experience is exactly the same. Still would not recommend, as it is a time drainer filling out the fruitless applications.

**Update 3: I honestly felt slightly threatened by the company "We take this kind of criticism to heart...", so gave it one more star. My ONE STAR rating remains, based on the RESULTS of their service. An added star for refunding my money.

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Client S. – FlexJobs Rep

Dear Roxi,

We genuinely tried to provide the best customer service to you that we could, and apologize if you felt we did not do that. As we said, we're sorry that our service wasn't a fit for you. We really wish it was. It is in these cases why we offer a satisfaction guarantee and willingly refund a users’ subscription fee... We want people who try our site to feel that they were treated fairly and with respect, and were not taken advantage of in any way.

We wish you the best in your search.

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