Rose S.’s Reviews of Adore Me & more

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Lingerie

6/11/19

Three things
1. Items are CHEAP af, itchy, ill fitting, cheap material. I pulled out a measuring tape and consulted their sizing charts on every item I bought. Ordered a size up if I was close to the cut off. Items did not fit. They were all too small even though I was perfectly in the size chart range.
2. They subscribe you WITHOUT TELLING YOU to a 55$/month VIP membership
3. Cancelling the membership is a process. I called in the first time to cancel and they told me they had but actually they just put the membership on pause for two months. I eventually had to go through my bank with fraud charges to get my money back.

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Adore M. – Adore Me Rep Over a year old

Hello Rose,

Thank you for your valuable fedback.

This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize for the inconvenience the construction and sizing of this product may have caused. Don't worry, I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both fit and construction.

Shopping for intimates online can be tricky, and you should only wear lingerie you really love and that fits perfectly. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping

It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.

The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.

If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.

Please note that we try to make information about the cancellation process easily available, that is why we have created an FAQ page related to this topic and out representatives also send you a link where you can unsubscribe from the membership.
https://help.adoreme.com/hc/en-us/articles/235969288-How-do-I-cancel-my-VIP-Membership-

Also if you have accumulated store credit for many months you can request a refund via email for the last 12 months.

We deeply regret the inconvenience this misunderstanding has caused.

Kind regards,
Adore Me