Ron S.

There is no customer service, except the same "contact agent" advice. There is no contact agent portal on their website. Who doesn't have a phone? Or a live chat? They don't even have an email address. I found a phone number for them in California, but it is not a working number.

Lightinthebox has no customer service--just someone monitoring this site---kicking cans down the road.
This company takes customer service to a new low. They put up a firewall to customer service, by using sweet, but vague distractions.
They give will give you a fake address for returns. Here is the address I got through my Paypal inquiry: lightinthebox l will not give you the address on the first ask (or the 2nd or 3rd) so I had to get it from Paypal. I was told to have no discussion with lightinthebox and to buy tracking, proof of delivery and insurance. The address they gave me is the one below.

---------Paypal address for lightinthebox (don't try it)--
-""" Light in the Box Limited Guangdong Dongguan, China, contact Wei guodi (Guanddon Dongguan China) Address: No. 60, Xinyuan Road, Songbailang Management District, Dalang Town, Dongguan City Guandong Province, China CHA KWO LING, HONG KONG ISLAND HK."""
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Imagine trying to put that on the standard shipping label. There is only a short line for the name, street, city, state & country. Which is which on this address? The package came back like the dead cat from "Pet Sematary" but it was three months later. No such address. I was out an extra hundred dollars in postage. Others on this site have had worse experiences, with lightinthebox supposedly accepting packages but refusing to acknowledge them. In China it is common to hand down clothes to other family members and that's what they wanted me to do. Then they told me to pay forward by donating to charity and taking a loss in order to get a tax break.
Lightinthebox acts like a victim in all this. They blame the Post Office, the customer or another department. If something is the wrong size, it is automatically the customer's fault, even though their size chart is off by a mile. Quality is consistent with Communist sweat shops. Oh wait, China is a communist country. Their problems go beyond an order number (which they can't even look up anyway) and they stack order numbers by having you order more things with a discount code and then they cancel that order and allow the rewards to expire before you find out the order was cancelled. You can see how one problem with one order becomes several problems snowballing all at once. I have received well over 200 emails telling me they do not accept order numbers. Here's just one of them:
-----------------------------message from lightinthebox-----------------------
"""Your recent email to Lightinthebox could not be associated with a
Specific ticket.We regret to inform you that we CANNOT link your reply to a specific ticket."""
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They do not acknowledge or use order numbers. My good nature and patience are being exploited. My refund is overdue by several months. Roadblocks and spikes on the road are a way of life when dealing with lightinthebox. Last I checked, they have blocked my emails, so all conversations are one way only. Of course the chat option on their website doesn't work (anyone surprised?) and they have no phone number. (again, is anyone surprised?)

I furnish my ticket number and order number every time I contact them, but it does not good, because they close my open tickets so that there my problem goes to purgatory with no access. The ticket always says resolved and though they will tell you to open it, it will not open and even they can't open it. From there, there is no place to go. They have asked for product numbers, order numbers, email numbers, and that's where your problem goes for burial. Below is one of many patent ansers you get from them. They ae vague answers designed to lead nowhere fast. These emails to resolve problems become more vague and less frequent over time. They hope you will forget about them if you have to jump through so many hoops. When I ask for a refund, or even reinstatement of my rewards, they don't respond with anything that makes sense. At first they talk about the prospect of a 10% discount code to be used on a larger order in lieu of other compensation. If you say yes, you are done. If you say no, you are done. It is a game of delay and kick the can down the road and blame some other department. Here it is verbatim.
-------------------------------message from lightinthebox---------------------
"""I'm so sorry that I didn't give a solution to your problem. I take full responsibility for my actions and deeply regret the inconvenience that it must have caused you. I apologize for my unguided actions. In the future, I will be sure to ask several questions from my customers to fully understand the situation before offering a solution. I hope you can forgive me and that we can continue to work together if you have any more support needs. Note; I forward again your case to the responsible party I waiting for an answer. Let me know if you have any questions, comments, or concerns.
Best, Yuneydi"""
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A few days ago I sent Yuneydi a request for a progress report and today he sent this to me.
--------message from lighinthebox-------------------------------------
Dear Customer,

I Send your case to my supervisor in charge, I'm waiting for answers.

Once I receive answers I will contact you.

Dont worry, we are following your case

----------the preceeding a message from lightinthebox------

I'm reminded of the John Lennon quote: "Everything will be okay in the end. If it's not okay, it's not the end." We also heard that more recently in the comedy movie... The Best Exotic Marigold Hotel". As I said, the ball gets kicked down the road with haripin turns..