Romy S.

From the number of positive reviews they have, I have to conclude they are buying/making fake posts because this is 100% a scam company.

I sent 2 items to MyGermany and they delivered the very next day, great. I logged in their website and both items couldn't be shipped - there was a notification about something to do with their compliance team.
I sent them an email, no response until the next day when I got the below email.

"Dear Romy ******,

Thanks for your order and trust.

We have got your items today from Different IPs. This is a standard process-check form our Compliance Department! We are forced to take the following standard measures to prevent fraudulent orders. For security reason we would like to ask you to send relevant documents in order to proof the your identity and legality of your order:

Copy of invoice (PDF) with proof that invoice is paid
A copy of your ID
Proof of your identity: e.g. credit card statement or phone invoice
Copy of credit card / paypal account which was used
Credit card: statement of credit card company showing the purchase transaction
Ebay: screenshots proofing you as the buyer and payer!
We kindly ask for your cooperation to be able to guarantee more safety for buyer and seller. Please upload the documents with our secure partner DropBox and let us know via eMail once done. Please name the files with your name:
***** dropbox link removed***** "

I was baffled. What the hell do they mean by "different IPs"? How can orders come from IPs? What does that have to do with my order? That was my question in my next email. & despite how ridiculous their request was, I sent them ALL (but the screenshots with the buyer)the above requested documents - My passports, the receipts of the bought items from the websites, utility bills etc.

I waited for 2 whole days, nothing!

& then I started to call. I called and spoke with some man who then handed the phone to a lady who called herself Dora. She apologised for the delayed response because some members of their staff had fallen sick - which I realize, after going through other reviews here on trustpilot, is an excuse they've been using for their poor customer service since 2020 during the Covid lockdowns. She promised to respond to my email, which she did about 30minutes later. She claimed she didn't get all the documents on the dropbox link and only found few of them. I re-uploaded the documents and then sent them directly via Email to make sure there can't be any excuses.

I waited until the following Monday before I started calling again. Took them a long time before the same man finally answered. I asked to speak to Dora and he asked me to hold while he took the phone to her, which he did. They didn't even have the decency to cover the mouthpiece and I could hear them arguing in German - she was refusing to talk to me and then they hung up. I called back immediately, no answer.

At this point I was frustrated and angry and I sent them 2 emails expressing this frustration before getting a response back.

And here's what this scam of a company replied:

"Dear Romy,

Am really sorry for delayed answer, bud we do not work over weekends.

I did not hang up, the line was cut like last time. I do not have any reason for haning up to you.

Yes I was talking because I still did not have answer for you and because of that I waited until I go on phone because he is my Boss and neeed to talk with him.

Anyhow but am very sorry to inform you but your documents were not enoguh.

Your account will be closed, after looking trough your documents we find them not sufficient enoguh to proceed with your shipping. If possible, we will return your items. The items will be confiscated by the police and returned to seller.

Best regards,
MyGermany"

I could not believe my eyes! What sort of fraud are these people running? "If possible", they would return my items? To who? Why on earth would they do that?

I have since sent about a dozen emails and gotten no response. I have called and called and called and they won't answer. The one time I borrowed a friend's phone to call them, which would show a different number, as soon as they heard it was me, they hung up! Then they stopped picking calls from UK numbers altogether. They are a thieving company!

I PROMISE YOU, THIS IS 100% A SCAM COMPANY! THE POSITIVE REVIEWS MUST ALL BE FAKE! READ THE NEGATIVE REVIEWS FOR A BETTER PICTURE OF WHO THEY ARE.

I have contacted a family friend in Germany who has promised to take it up with the police and I will make sure I get my merch from these thieves!

Do not under any circumstances do business with MyGermany! You will regret it!