Roger B.

I've place four orders with them totaling well over $500. Three of the four orders were messed up. This last one was the final draw. I placed an order for 15 items. They sent me a message saying one item was out of stock but instead of crediting my card back they wanted me to keep it as store credit. It took 4 days to win that battle. Secondly, I accidentally ordered two of one item. While I'm sure folks may mean to do this I wish they would've asked if it was an error because they won't take it back as a return (which I do understand). The icing on the cake was one item was missing and they won't do anything about it because I don't have pictures of the original package it came in. Still don't understand why it's needed or why they think I'd be lying about a $10 item when I just spent $215. Anyway, IF you're looking for any type of customer service, SHOP ELSEWHERE!

Wish I could give zero stars but that's not an option. Been waiting for over a week to get my sons christmas gift before we head out of town. Even though the package was in my area Saturday afternoon, it wasn't set to be delivered until today, Tuesday eve by 8pm.

Soooooo I get to know it's sitting less then 5 miles away for three days making matters worse, it's an iphone and it requires a signature so I knew I was going to have to take the day off.

Needless to say I'm monitoring their site from the second I wake up...

7:06 pm At local FedEx facility
7:58 am On FedEx vehicle for delivery
6:38 am At local FedEx facility

As you can see it was on a truck at 7:58AM and even though I was home all day and it was guaranteed delivery by 8PM the package was checked back to the local facility at 7:06PM.

Now what happened all depends on who you speak with... According to Jorge who I spoke to with the Verizon c/s person (Megan) it will be delivered by 9PM tonight because of the holidays. Whelp it's 9:23 as I type this so think that was a bunch of bull.

Now if you speak to Pat from FedEx, she says they had an issue with the conveyer belt and repeatedly apologized.

Of course once you get up the chain and speak with either Hugo or Rene (SALRC) they don't know what happened, took my complaint, gave me a ticket number, but feel "very confident it will be delivered on time tomorrow".

By "on time" I think they meant by 8PM just a different day. Oh yeah, have I mentioned that we fly out of town for the holidays tomorrow.

Thanks FedEX. Best believe I'll ensure NEVER to utilize your lack of service again!