After several months and several emails later I finally got my money back, not from Supply Icon but from my bank! Supply Icon actually stopped communicating with me and refused to refund my hard earned money. At the end I had to go to the authorities to report them. Buyers please don't fall for their blatant lies and their disregard for customer service. From now I'll be spending a bit more, at least I know I'll be getting my products and piece of mind if something is not right.
DON'T EVER AND NERVER SHOP AT SUPPLY ICON