E P.

Slick salespeople, no one gets back to you, despicable company, Sorry we went with them. 1. The salesperson did not tell the truth about the loan we applied for. He said, that because of our great credit score, we qualified for no interest the first year; come to find out when we got our bill that we were paying interest! We called the financial office at And Services and told them what happened. They said they would get back to us and help us figure this out, but DID NOT. Repeated phone calls were made by us without ONE person getting back to us. 2. The salesperson did not know about the air conditioner he was selling, nor how it was going to be installed, because when we asked before we signed papers if the air conditioner could be placed on the same metal brackets that the previous air conditioner was sitting on due to flooding in that area; the salesperson said absolutely, but he had no idea what he was talking about. 3. When the workers came to install the air conditioner, they realized it was too heavy and our existing metal brackets would not work. The workers left, said they would be right back, and went on a wild goose chase to look for metal brackets capable of holding the air conditioner (they were gone for hours). The workers could not find metal brackets of any size anywhere! They came back visibly upset, apologizing for how long they took and telling us that they had to use 2 cement slabs, one slab as the base, then a set of cinderblocks, and then another slab on top of the cinderblocks where the air conditioner would sit. What? I need to repeat that, NONE of this was ever discussed when we asked about the metal brackets before signing the contract. Who knows, maybe this company might not use metal brackets, (no clue), or maybe we should have been told that the metal brackets could be ordered and we would have to wait until they came in. The workers had no choice but to relocate the area of entry into the house allowing for the wiring and pipes, because of the height difference between our metal brackets and the 2 cement slabs and cinderblocks. All this mess left a rectangle-shaped cutout into the stucco of our house where the old air conditioner wires and pipes were, (which we ended up having to repair ourselves), and the metal bracket hardware from our original air conditioner is still in the wall of the house. Unfortunately, because the salesperson didn't know what the heck he was talking about nor did he give us options as to how the air conditioner was going to be installed; those poor workers were stuck at the house until 11:00 at night from all day! A salesperson is supposed to know about the product he is selling or route the consumer to someone in the company who does know. 4. The project manager came over that day as well before the job got started, introduced himself, and stated that "if we had ANY problems emphasizing "any" to call him personally because they wanted "a good review". When we called him (several times) about all that was going on; we got NO response! Never a phone call back after leaving several messages. Perhaps, he might have known what to do! 5. Now, as I call frequently requesting for someone to get back to us as to how or if they are going to handle the money we have accrued from interest collected, we have received NO calls back, and amazingly No one is around to talk with. When we ask to connect us to the financial manager's answering machine we are told someone would get back to us. Wow, we are still waiting! The information that their infomercial spits out is a total lie... They are not reliable, knowledgeable, courteous, forthright, or professional. They all should be ashamed of themselves. We truly expected better and are beyond disappointed.