Robert G.

Agent was very conscientious and patient; willing to listen and to repeat himself. I felt that he was very concerned about booking the best flights for my family

I purchased a flight for my wife to visit China... descent but not great price from JustFly. When I received the itinary in my e-mail, within an hour of my booking. I noticed that the connecting flight was not what I had intended. The flight was 11:30 but it was 11:30 at night and she needed to be on the 11:30 in the morning... my mistake. I called JustFly to rectify this within one hour of the purchase. They told me it was out of their hands and I would have to call China Air. China Air told me that because I had purchased from a travel agency and not directly, they could do nothing and that the travel agency given it was a request made within an hour of the booking, has the power to change the flight. I called JustFly back and they said, no can do. Moral of the story... after reading all of the negative experiences people have had with JustFly I would not recomment them to anyone. Also, I have learned better to pay the extra hundred or so dollars to the airline directly... they can and will make the change. Also... there are still vacant seats on that flight. Perhaps my wife will be-able to change it on the day of the trip. Good luck... better to read the reviews of these bargain internet travel agencies before you book. Not all agencies are equal! Buyer beware!