Rob C.

I ordered a product from them, got a fake Fed Ex number, kept calling them back and got voicemail (they never returned my call once). I finally got a hold of someone who said they would re-ship my order and they would call me back with a Fed Ex number, never got a call back and haven't been able to get hold of anyone since. Their chat doesn't work, they don't return phone calls, and they don't ship out your order when they say they will. So far my experience has been horrible so far.

EntirelyPetsPharmacy was a nightmare to deal with, couldn't manage a simple automatic Rx for one medication, and showed absolutely no interest or sense of urgency when it came to fixing the issue. I wouldn't trust them with any important Rx that a pet must have daily; between the "system issues" (according to them) and all the human errors they not once sent an auto-shipment order on time and never notified me of any issues; I never found out about anything until not receiving the Rx and calling in to find out the order status.

The original credit card number I gave them was lost and replaced with a new card with a new number. On 3 different occasions I called them to give them the replacement card number yet they continued to use the bad card number repeatedly which of course declined; they never contacted me to let me know a charge had declined, and their explanation for not updating the card number after three different calls was "system issues".

EntirelyPets doesn't seem very good at managing their business and never showed any urgency about my dog getting her medication. Every time I spoke to them it was like groundhog day with the same mistakes over and over and no one sounding like they even cared. My dog's health is too important to entrust it to a pharmacy that is both incompetent and apathetic.