Risa H.

Mostly I can get what I need at Amazon. I can decide whether I want to buy the item by reviewing customer's comments first, so it's a fair business. They deliver the items on time. So far I have no complaint about it.

I shopped at Forever 21 just because their stuff is cheap. But then I found their service also CHEAP. It was a very painful experience shopping at their offline store because I couldn't find what I wanted on the online catalogue, and the workers there don't want to help. Most of them just said, "We can't remember where all the stuff is. You can just search by yourself."
Okay. So to save my time searching at their unorganized store, I decided to shop online. And this experience really got me mad right now.
So, I order several items from their online store, and one of the items came totally wrong. I ordered flowery top (the name of the item also contains "flower" word), and it came to me as rainbow stripes color!
I returned it using their return envelope that already has address on it, I asked for exchange with the same item on the picture. I read their rules, it is said the process takes 2 weeks, so I wait until almost 2 months. I heard nothing from them, so I decided to contact them.
So, I think they don't have the item I wanted, and when I go to my email to check the order number, they change the picture with rainbow stripes! But they still have "floral" name on the item's name. How can floral represent stripes?
What a cheat!
Glad I had the screenshot from the old email with the right picture. So I have proof even though they're trying to fake it.
And after I asked for refund, they're saying they never got it back and blame it on UPS! They said they don't have the store located on the address we sent the item. (Hello... I sent it using the return envelope they put in the package. How in the world they don't have store there?)
I checked on UPS and they said, yes, it was a store. They sent it to Forever 21 store.
At this point I need to warn everyone not to buy things online from them. If anything happened and you need to return or get refund, they'll string you along with whatever excuses they can make.
Very disappointed with their service. I decide not to go to any of their stores anymore. They don't care about the customer, so I won't bother buying things from them.