One of the worst companies I've ever dealt with. Customer service is complete trash--pun intended. Their chats disconnect you before the problem is solved. They don't answer your questions. They ignore your questions. They charge extra to pick up a simple rug or small item. No email. No live phone help. You can't even click on their "customer support" link off their website. Complete scam and a disgusting company to have to deal with. Shameful for $40+ a month service.