I have purchased a number of fake gemstones like dyed green quartz sold as emerald and amethyst that is purple glass. Ebay is pretty good if you complain in a timely manner but they need to do a better job of getting rid of false labeled gemstones. I finally got a gem tester and as suspected I had a number of fake Gemstones made of glass or mislabeled sapphire that is actually aquamarine or topaz. I still uses ebay but rely on mostly trusted sellers and reading reviews of past buyers helps to ensure your getting what you pay for. I did lose hundreds of dollars on fake and mislabeled gems because I did not have a gem tester earlier and missed the window to get a refund. Ebay needs to better police some site that sell fake a misleading items.
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months. With regards to your refund, Tophatter has an easy return policy where you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela