I would not recommend David Greeley at all. Several months ago I put in a warranty claim and I was referred to David Greeley who after finally 3 weeks later responded. My second claim last week was again instructed to contact David Greeley to repair my phone. He gave me his personal email address. I emailed him 4 times with no response. I called him 4 times with no ressponse. This was a matter of 10 days. What type of representative (technician)? Does Icracked use? I strongly recommend not to use him.