Ivo I.

This company is the biggest fraud and total scam. I have never dealt with more unprofessional and dishonest bunch of people. I had them replace the screen on my iPhone on August 24. Once the tech was finished, he turned on my phone and ran through the door. 5 mins later the phone doesn't work anymore - keeps restarting itself. I called the iTech and asked him to come back and take a look, but he refused saying that he had other appointments. Similarly with other experiences posted here, my iTech accused me of breaking the phone and dropping it too much. I offered to go get a hardware diagnostic at Apple, but he refused. I called iCracked and explained the situation, but the rep told me that they can fix the phone after I file a warranty request. I did and as of today they are still trying to arrange for a technician to repair my phone (which they broke) as they are still "trying to expedite" my claim. Really, like 1.5 months later!? ICracked is a total joke...