Richard K.

I have purchased a crash cam from this company about a month ago, paid $35.34 USD
Then I have received a crash cam with a dead rechargeable battery inside which cannot even be turned on. Hours of charging the crash cam only let the crash cam to turn on for seconds and it turns off automatically. The primary power source of the crash cam is the rechargeable battery inside it and because it could not be charged, the crash cam could not turn on.
I have contacted gearbest.com support and they replied:
They will refund USD$10 for this faulty crash cam which I have paid USD$35.34 for the original price.
They also said, if I send them back the crash cam (return postage would cost as much as the original price that I have paid for the cam) then they will refund fully.
Why should I pay the return postage for the faulty item they have sent to me? Why would any customer spend time, pay the postage which is as much as the original purchase price in order to get the refund?

When I contacted gearbest.com for describing how the crash cam could not start (I have also attached photos of the faulty product and sent them) they replied to me and said they also want to see the video of the faulty crash cam and asked me to take videos of the misbehaving crash cam and upload it to youtube.com for them to see. JESUS CHINESE!

The reason why I have trusted this company was because they had PayPal payment option and I thought buying online using PayPal was safe.
But when I contacted PayPal dispute for this transaction, PayPal also asked me to return the product to seller and I am responsible for the return postage.
Returning a faulty product back to China can cost even more than $100 USD if the item is more than 3kg in weight.
I cannot trust PayPal anymore and I won't pay using PayPal in future for any online purchases. Why should I bother logging into Paypal to pay for any transaction if I'm not protected? Many online stores charge extra for paying using Paypal.
This Chinese scam online store GearBest.com is partnering with PayPal to deceive customers and making profits. PayPal is no longer effectively protecting consumers and in fact PayPal is one of the most dangerous payment method online shoppers are using now. Many buyers think buying using PayPal is safe but in fact it really isn't. Online shoppers should only buy from the shops they know well (such as amazon.com) and shouldn't trust online stores just because PayPal is one of their payment method.

I have purchased a crash cam from gearbest.com about a month ago, paid $35.34 USD
Then I have received a crash cam with a dead rechargeable battery inside which cannot even be turned on. Hours of charging the crash cam only let the crash cam to turn on for seconds and it turns off automatically. The primary power source of the crash cam is the rechargeable battery inside it and because it could not be charged, the crash cam could not turn on.
I have contacted gearbest.com support and they replied:
They will refund USD$10 for this faulty crash cam which I have paid USD$35.34 for the original price.
They also said, if I send them back the crash cam (return postage would cost as much as the original price that I have paid for the cam) then they will refund fully.
Why should I pay the return postage for the faulty item they have sent to me? Why would any customer spend time, pay the postage which is as much as the original purchase price in order to get the refund?

When I contacted gearbest.com for describing how the crash cam could not start (I have also attached photos of the faulty product and sent them) they replied to me and said they also want to see the video of the faulty crash cam and asked me to take videos of the misbehaving crash cam and upload it to youtube.com for them to see. JESUS CHINESE!

The reason why I have trusted this company was because they had PayPal payment option and I thought buying online using PayPal was safe.
But when I contacted PayPal dispute for this transaction, PayPal also asked me to return the product to seller and I am responsible for the return postage.
Returning a faulty product back to China can cost even more than $100 USD if the item is more than 3kg in weight.
I cannot trust PayPal anymore and I won't pay using PayPal in future for any online purchases. Why should I bother logging into Paypal to pay for any transaction if I'm not protected? Many online stores charge extra for paying using Paypal.
This Chinese scam online store GearBest.com is partnering with PayPal to deceive customers and making profits. PayPal is no longer effectively protecting consumers and in fact PayPal is one of the most dangerous payment method online shoppers are using now. Many buyers think buying using PayPal is safe but in fact it really isn't. Online shoppers should only buy from the shops they know well (such as amazon.com) and shouldn't trust online stores just because PayPal is one of their payment method.