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We purchased a spare tire mount for $745 4 days ago and haven't received it yet. We now see the price is $697, but they will not issue a credit for $50. They said we could return this heavy item for $50 and then they would send us a new one at the new price. We asked if they would pay the freight for the return and were told NO. Zero stars for customer service or customer retention efforts. You just lost a long time customer...Amazon...here we come.
Tip for consumers:
This company will likely end up like so many others....they may be competitive on some pricing, but their customer service and return policy stinks.
Products used:
spare tire rack.
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