Contacted this company to negotiate price before buying a quantity of 24 lampshades. Was given a discount code to get 10% off when ordering, but was then charged £9.99 for delivery even though the order was over £100 and therefore qualified for free delivery. Had to e-mail them twice before receiving the response that delivery is charged irrespective of value when a discount code is used. They claimed this is in their terms & conditions, but it isn't. Order was promptly cancelled.