Rhonda P.

So after shopping religiously at Pier One for years, they decide to change the way they sell merchandise now. I walked into the store on Brownsboro Rd, Louisville Kentucky to find new items everywhere. In fact i wanted to purchase the very first picture on display in front. The manager informed me consumers now have to order everything online unless it's in the back of the store. The new merchandise can not be purchased because it was "in a display" (in the middle of the store.) They would gladly send it to my house but no buying anything at the store... I would love to know why they thought this was a good idea.

Horrible customer service - they will not return your calls when you are trying to find out what happen to your order. I paid $350 and received only part of the items. The owner will not return your calls or emails. I'm going to have to dispute it on my credit card. The manager - Rebecca McKeich <*******@oceanstyles.com> - will not respond - probably because she knows she has stolen from her customers! Sad!