Rene G.

I ordered about $100 in clothes. I was so excited for them to arrive... until they arrived. The quality and fit of most of the items were laughable at best. One dress was decent enough to want to keep, however I'm finding that the return process is extremely lacking. No address to return (can't return to sender) and support at Rosegal website is also laughable. The site requires you to enter order numbers, but it doesn't recognize the order numbers and won't let you submit a ticket without them! I had to make up an order number to submit a ticket, and it has been over a week with NO Response besides and automated "we received your email, we will respond within 24 hours." False. I just want my money back. Ticket # T*******160. It's been about a month. WHAT IS THE RETURN ADDRESS for godsakes? Why is this a secret?