Renee P.

I ordered glasses on September 6,2018. I received the glasses on September 28,2018. In the meantime, following an e-mail communication requested by them. I've wanted to cancel the order, but without success. The first thing I noticed when finally I got glasses was that the thickness of the lenses, I ordered (1.74 index) is rather (1.56 index) I had paid $220.00 more for a quality lens... and when I tried glasses I could not see anything with. I had, however, provided them a copy of my prescription from my optometrist. A week after informing the customer service of the problem, I am unanswered. I contacted Pay Pal regarding their guarantee. Optically finally answered that the thickness of the lenses can be different from one manufacturer to another. In the meantime, I observed that on the package of shipment that the product comes from a subcontractor "Plastic Plus" I'm communicating with them about optometry measures. A measurement in Optometry must be accurate and not random from one laboratory to another. Twice in four, I was fooled by the order online prescription glasses. I hope to have had my lesson! I also hope to benefit from the Pay Pal guarantee because it is with a Canadian company that the problem happened this time here!

I ordered bifocal sunglasses. These bifocal lens doesn't work properly. I'can't see correctly with. Smartbuyglasses categorically refused to refund me. Lately I've replaced the defective lens by the good ones. The optician told me there were a lot of distorsion in these very low quality lenses. The inner surface of lenses were polished as a mirror. It was unbearable under the sun