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1 Review by Renato

Orbitz

Orbitz

10/8/18

I have recently purchased a non-refundable Lufthansa ticket for 3 adults from Brazil to Japan, via Frankfurt. Orbitz did not mention that seats reservation are paid with Lufthansa. More than that, the site accepted my seats reservations for all legs of my trip. I have a print of my reservation with seats reserved and a BIG advice: "your reservation is booked and confirmed. There is no need to call us". Surprisingly, a few days latter I entered in the Lufthansa site and NO SEATS WERE RESERVED!!! The company says that the seats were initially reserved, as I said but, as NO PAYMENT WAS DONE those reservations were cancelled!!! In other words, I´ve paid for a non-refundable product and received a different one. To keep what I paid for, I have to pay an additional fee to the airliner Otherwise, I can just risk a very long trip in family without seats reservation. Very bad experience with the duo Orbitz/Lufthansa. Just one more comment: contacting Lufthansa in Brazil, Barbara (the Lufthansa employee) said that I should not have used Orbitz, because only their web site informs everything properly

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