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Rebecca K.

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Experience: Clothing & Fashion, Business, Home & Garden

Member since December 2019

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1 Review by Rebecca

12/7/19
I've had two very bad experiences with Overstock in the last month. The first concerned an order I made for a white set of kitchen table and chairs. They delivered it to me but all of the pieces were yellow even though my order read WHITE, as did the receipt. The customer repI talked with was honest and told me that if I returned and reordered the white set there was no guarantee I would ever get a white set. I sent it back
About the same time I ordered a purse. It was from a third party but I didn't know that. I received the purse but the first (and only) day I used it, the clasp would not close and I was walking into stores with the purse wide open. The third party refused to accept a return as they referred to it as a normal item. I appealed to overstock and they refused to refund the money for my faulty purchase.
I've seen lots of bad reviews over the years I've bought from Overstock but now that I've experienced the disorganization and horrendous customer service, I will never buy from them again!
So change this to ZERO STARS.

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