Rashna K.

I went to the outlet in cypress houston Texas to buy three bags cause they were on sale but the store manager Casandra was really rude and obnoxious. I was told over the txt I would be honored the sale price as they could not process over the websit the sale price if I came into the store which I did and there I was told by her that that was the price for the small tote not the big one. I showed her my phone but she wouldn't want to see the confusion which happened as the pic was blurry and she could not even read on the pic they had sent me. The sales girl was nice enough try and make me satisfied and give options while the manager in-front of me when to the sales girl and asked her what communication she had with me and had the audacity to send the sales rep back to me to tell me that this would be my final sale and there would be no exchange of returns. Horrible customer experience. I work in the retail environment and we say a lot of no's to the customer but there is a way to say and need the employees to have more empathy towards the customers as I drove 1:1/2 hours to come to the store and deal with this…,,