After ordering an essay, my essay was not sent to me even with them promoting a on-time delivery. I had to message a live representative to send me the essay in order to have it ready by a deadline. Due to the inconvenience I could not get my essay revised by the deadline time which resulted in it being submitted as is. Paper looks like it was written by a 10th grader with multiple grammatical/concept issues, not following the guidelines and information I have provided for the order. Graded below 58% while advertising their 'qualified experts', which are definitely not qualified, and their 'premium quality' which was definitely not exceeded. After asking for a refund I was told that my issue does not reach the requirement to get a refund. As their policy advertised and i quote is, " Our 100% money back assurance is an evidence of our unwavering dedication. However, we mirror your guidelines so that you never have to lodge any such claim." Would 100% not recommend using Crown Essays. Quality and services are both let downs.
Hi,
First of all, thank you for sharing your feedback with us; we appreciate it. We would also like to extend our apologies for the inconvenience that was caused to you.
You are requested to share your order ID in addition to other order details so that we can look into this matter.
Regards.