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Rachel P.

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Experience: Home & Garden

Member since February 2019

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1 Review by Rachel

Honestly, please pay attention to this review and DO NOT buy from Aquabliss. I have never, in all my life, felt that a company were so incompetent. I paid for next day delivery for a toilet. When the toilet came, it was the wrong one. Customer service were shockingly useless, contradicted themselves and LIED and one woman I spoke to - Susanna was rude! We were told each day for a week that it would be here the next day. Unbelievably enough, another WRONG toilet arrived. It had got to waiting for FIVE WEEKS before I finally get told the one that I ordered is unlikely to ever come!?HOW CAN A COMPANY BE THIS INCOMPETENT !?? I have wasted so much time and frustration on ringing them and being told that it would arrive the next day, or two days etc.
Susanna, on telling me that it would come the following week , and my response being I've been told this so many times, responded by actually having the nerve to say she could do what her other colleagues have done and say it will be here the next day?!! Don't waste your time or your money on them. PLEASE PAY ATTENTION! Another thing that should be taken into account, is that in my first week of waiting for this toilet I had a baby. I have broken down in tears over the frustration of this toilet. I needed a working toilet downstairs and, even knowing that I had recently had a baby and the situation, still they did ABSOLUTELY NOTHING to help. The WORST company I have ever bought something from.
It is only when I contacted trading standards and explained back to AQUABLISS that they are in breach of their contract, did someone actually bother telling me I'm unlikely to get the toilet I ordered.

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