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1 Review by Rachel

Dot & Bo

Dot & Bo

12/18/15

I purchased some items for Christmas before Thanksgiving taking advantage of the sales that kept popping up in my email. I purchased from several different companies even though I am traditionally an Amazon user. I took notice of the varied shipment schedules and kept an eye on my purchases. As I started receiving the purchases, I noticed that the shipment schedule for a specific item changed from the original dates to not having any dates listed at all. I emailed customer service to make sure that the item was still going to be shipped and why the website changed. I was told they would look into it but it would take a couple of days. (Really? Do you not have computers and phones?) So a couple of days later I checked in again through email, their choice of communication. I was told that they were still waiting on information from the warehouses and it would take a few more days. Still? No information on why there weren't dates listed. I called customer service and their immediate response was to ask if I wanted to cancel my order. No, I want to know when it will be delivered and why it doesn't have any dates listed. Still will take a few days to figure this out.
Later that day, I received an email from customer service that they had JUST DISCOVERED that my order from a month ago was discontinued and that they had gone ahead and cancelled my order. 2 days from the time it was supposed to arrive, 4 weeks after I ordered. 1 week after I started asking questions. Discontinued??? Horrible customer service and all of the nice words in the world will not answer the simple question I asked which was, do you have this item or not. Learned my lesson and will NOT be using Dot and Bo again. As to their excuse that it;s a busy season, I would suggest that online shoppers use Amazon OR One Kings Lane which I had extremely great service with. No excuses from them and prompt, helpful responses unlike the ridiculousness at Dot & Bo.

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