Rachel B.’s Reviews of PartSelect & more

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Appliance

6/14/18

Ordered a part for my fridge, they advised they didnt have it and would let me know when and if they got it in stock. They said I could cancel order. So I went online and found it cheaper elsewhere. Emailed back same day to say cancel and they advised it had already shipped. Um, how. It wasnt in stock. So waited for it to come to me so I could send it back. They record it as being back may 29th, 2018 and I have yet to see a refund. Customer service has since stopped responded to emails.

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PartSelect H. – PartSelect Rep Over a year old

Thank you for writing. We apologize the inconvenience with this order and the delay in our response. We are in our peak busy season and are a bit behind in responding to our emails. The part ordered was an "on order" item at the time the order was placed. It was not "in stock" and available to ship right away. On order items take approximately 10-15 days (sometimes less) to come into stock and be shipped. They are parts we have on order with the manufacturer, and are usually able to ship to our customers in about 7-10 business days. It just so happened that your order was able to be brought in earlier, and was processed and shipped before you called in to cancel. I see the order was refused by you and returned to our warehouse. We have processed the refund and you will be getting a refund confirmation via email which will be for the full amount of the order. Again, we apologize for the inconvenience, and appreciate your patience. Please let us know if there is anything else we can do for you.