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Phil B.

  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Sports

Member since August 2017

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2 Reviews by Phil
I placed an order with this website for an item which was displayed as £19.99 with free delivery. I received an invoice for GBP 19.99 with free delivery.

My credit card was actually charged USD 27.80 which even at interbank rates is about £23.

The website didn't given any indication that this would happen, or allow me to select the currency I would be charged in.

I contacted the company, they say:
"The charge is the bank handling fee, but we only received 19.99" and refuse to do anything to rectify the situation or allow my to cancel the order.
I ordered a cyclestand and accessories from acycles.

A part was missing (manufacturers fault), however acycles claimed they were "asking for updates

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